When I try to submit my W-9 tax form, I am getting an error message that my tax ID is not validating, what is this and what should I do?

TIN validation ensures that the combination of your Tax Identification Number (TIN) and legal name matches the IRS database. Your TIN could be a Social Security Number (SSN) for individuals or an Employer Identification Number (EIN) for businesses. Payoneer checks the information on your tax forms against the IRS database before submission.

If you encounter a tax ID validation error, please follow these steps:

1. Double-check your information:

   • For individuals: Ensure your full legal name and SSN match what's on your prior year's tax return.
   • For businesses: Verify that the business name and EIN align with the business's prior-year tax return.
   • Tip: Compare the legal names and tax IDs with those on previously filed tax returns. See this FAQ for additional guidance on filling out the form for disregarded entities.
     
     

2. Contacting support:

   If the error persists, please get in touch with Payoneer Support. Before you reach out, please have the following information handy:
   
   • a) A screenshot of the information you're entering.
   • b) A screenshot of the error message.
   • c) A PDF of your completed W-9 form.
   • d) Your business EIN certificate (if applicable), showing your business name and EIN.

Questions about your Payoneer account? See how to contact Payoneer's support team here.