Payoneer Tax FAQs

1) Why am I being requested to provide tax information, even if I am not a US citizen?
a. Minted is based in the United States. By law, all companies
based in the US must comply with IRS (Internal Revenue Service) regulations. These regulations
include collecting information regarding your tax status. Payoneer is requesting this information
from you on behalf of Minted.

2) Which tax form should I use?
a. The form you must submit is dependent on factors such as whether you are a US citizen or if you
are filing as an individual or company. The best way to be confident that you’ve selected the correct
form is to use the Tax Wizard on Payoneer’s website, which is available in all My Account languages.
A link to the Tax Wizard can be found on the “Taxes” page of your Payoneer account.

3) I am not a US citizen, but I’m being asked to provide a TIN (EIN/SSN) number in my tax form. What do I fill in?
a. If you are filling out the correct form for a non-US citizen, the TIN field will not be a mandatory
field. If you have not obtained a US TIN or foreign TIN, you will be able to submit your form without
filling out these fields.

b. To file an income tax return in the US, you must obtain a SSN/EIN.

c. Once you successfully submit your tax information, you will receive an email confirmation. You should be checking your email regularly, as we will notify you if additional documents
are required and/or if the form was submitted incorrectly. Emails from Payoneer will also appear as
[e-mail].

4) I created a Payoneer account, but I have not received my payment yet. What is wrong?

If you have created a Payoneer account but have not yet received payment, it is
possible your account with Payoneer has not been fully approved. To verify this, please log in to your
Payoneer account and check the following:

1. Click the “Activity” tab and select “Funding Sources” to confirm that you linked to Minted. If you created an account directly through Payoneer, you will not be
linked to Minted and, therefore, may not even see this option in the dropdown menu.

If your Payoneer account is not linked to your Minted account, follow the instructions below:

From your Minted Artist Dashboard, navigate to “My Payments and Tax Forms” and click the “Register for Payoneer” button. When you are redirected to the Payoneer registration flow, please click the “Already have a Payoneer Account? Sign In” link on the first screen.

2. Open the “Verification Center” in your “Settings”. Here you can view if there are any open
requests for additional information to complete a review of your account.

3. Be sure you not only submitted your W tax form but that it was accepted! In your “Activity”
tab again, select “Tax Form”. Here you can submit a tax form for the first time or view the
status of your existing form. Note: if more information is required to approve your tax form,
it will have been requested and visible in the Verification Center.

4. If you have not received your payment, have no open requests in My Account for additional
information and you are linked to the partner as a funding source, please contact Payoneer
Customer Care for further assistance.

5) Which email address will Payoneer use to contact me if they need more information?
Requests for additional information and documents will be generated automatically by Payoneer
and come from the address [e-mail]. Please check your spam folders for any
emails from an “@payoneer.com” address.

6) How will I receive my 1099 form copy?
According to IRS guidelines, vendors must consent to receive electronic statements. You will receive a
Request Consent email titled Tax1099 Recipient Consent by Zenwork, Inc. from
[e-mail]. You will create your own password, and you will be able to download your
1099 copy.