I'm having trouble submitting to a Challenge

If this is your first time submitting to a Minted Challenge, you’ll be asked to provide information to create your Minted artist account.

Below are common issues artists encounter when submitting to their first Minted Challenge.

Troubleshooting your submission

If you're having trouble submitting, you'll need to re-upload both your artist profile picture and submission image before trying again. Check the following to avoid issues:

• Artist profile picture
• Submission image
• Creative URL
• Browser

Related FAQ articles:

• How do I submit to a Minted Challenge?
• How do I create my submission?

Artist profile picture

To upload correctly, your artist profile picture must be:

• a GIF, JPEG, or PNG file
• exactly 200 x 200 pixels in size

Submission image

Make sure you're uploading a resized submission image that's:

• a JPEG file 
• under 600kb in size
• 1100 pixels at the longest side

Note: You do not need a high-resolution file for your submission. If your design is selected as a winner, we will request a hi-res, editable version of your file later.

Resizing in Adobe Illustrator:

• File menu: Go to 'Export' > 'Save for Web (Legacy)'
• Preset and quality: Choose 'JPEG High'. Adjust quality as needed, but stay under 600kb.
• Image size:
  • Make sure 'Constrain Proportions' is checked.
  • Set the longest side to 1100 pixels.
  • Click 'Apply', then save.

Creative URL

If the site isn't letting you choose a URL, that means it’s already taken or includes an illegal character. Here's what to keep in mind:

• Your creative URL can only include letters.
• Numbers and special characters (like !, ?, &, etc.) are not allowed.

Make sure you only enter the part after “www.minted.com/creative/”—do not add “www.minted.com/creative/” in the field.

For example, if you want your creative URL to be www.minted.com/creative/myartstudio, make sure you're only entering "myartstudio" (see image below).

Clear your browser's cache and cookies

If the issue is not with your creative URL, profile image, or submission image, try clearing your browser's cache and cookies. Click on the hyperlinks below for specific browser instructions on how to do so:

• Chrome
• Safari

If you're still having trouble submitting, please email [e-mail] with details and screenshots of the issue you're encountering. We're happy to help!