Post-launch audits, quality checks, and test orders

Once all winning submissions have gone through the production process, the Minted launch quality team activates designs on minted.com and shops the products in a post-launch audit process to ensure that they meet all of our standards one final time. 

What happens during this audit?

During this audit, each product and its additional formats are evaluated individually. The quality team checks the product pages as if they are customers -  ensuring that product images are present and all of the additional special features that provide customers variety while shopping are accessible and functional.

The quality team then enters the customization process and edits the front of each template in the design. Next, they test the colors and fonts on the templated backers and envelopes and move the products to the cart to ensure customer success throughout the entire process. For complex designs, or designs flagged for a print quality concern, we may place a test order to the printers and review physical cards.

What happens next?

At the beginning of that review, an email is sent through a tool to alert you that your design has launched to your store. This tool also triggers design samples to be sent to your door. (For more info on samples, see: Will I receive samples of my winning designs?

We give the bugs resolution team a 2-week period from when a design launches and a bug is discovered to fix the issue. This is why we ask that, during the post-launch audit period, artists give us time to find and eliminate any issues before contacting the Minted team via email or Slack.