While all questions about customizing and ordering Minted products should be directed to our customer service team, Minted customers sometimes contact artists directly with their requests. Here at Minted, we’re committed to handling all administrative tasks for you so that you can focus on creating your work, and we do not expect you to spend time responding to customers’ questions.
That said, we want to make sure that all customers who are interested in purchasing your work receive the help that they need. If a customer contacts you about products that are available on minted.com, we encourage you to direct them to the Minted customer service team using one of the following methods.
If you receive an email from a customer, please forward their message to firstname.lastname@example.org so that one of our customer service representatives can assist them directly. You do not need to respond to the customer in these cases, as someone from our customer service team should be in touch within 48 hours.
Direct messages or form submissions
If a customer messages you directly through another channel (for example, through Facebook, your own website, the Commissioned Original Art Program, etc.), you may reply using this standard response:
"Thank you so much for your interest in my work! All questions and requests for customization should be directed to Minted’s customer service team who will be able to help. Please contact our team through this form, and someone will be in touch with you shortly."