How do I fix the error message on the file upload tab?

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As part of the upload process we will check your files for certain issues that we can prevent. The following error messages may pop up when uploading your files. Use the guides below to check your files and upload them again.

MISSING LINKED IMAGE ERROR MESSAGE

We require that any images included in your files are embedded rather than linked. Embedding images in illustrator is easy. If you aren’t familiar with the “links” panel you can find it by clicking on the “Window” menu in the menu bar, then choose “Links”. This will open the links panel.

Here you can find information about other files or images that were not created in illustrator that you may have added to your files. Examples of this would be textures or stock photos. An icon next to the name of the file indicates whether it has been embedded.

You can embed a file by selecting it in the “Links” panel, clicking the tiny menu icon in the top right of the links panel and choosing “Embed Image(s)”. You should see an icon appear next to the file to show you that it has been embedded.

Once all of your linked files have been embedded save your files and try uploading again.

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FILE IS TOO LARGE/TOO COMPLEX ERROR MESSAGE

Reducing the file size will help our system process your files quicker and result in a better customer experience once your product is up on the site. To make sure that no files are too large to work well on the site we do not allow files that are greater than 50 megabytes.

Tips to reduce file size:

  • Re-rasterize placed photos or images that are higher than 300 DPI (Object > Rasterize).

  • Reduce amount of points in complex paths.

    • You can use the object>path>simplify menu command to reduce the amount of extra points. This can often reduce complexity without changing the appearance of the artwork.

  • Rasterize artwork with a larger number of paths
    • If you have artwork that uses graphic styles, detailed art brushes or autotraced vector shapes you can use the object>rasterize command to convert artwork with many points to a single graphic. This will reduce the overall complexity and size of the file.
  • If you have large placed images that extend off the edge of your artboard in Illustrator, crop the image to the necessary size in Photoshop.

INCOMPATIBLE ILLUSTRATOR VERSION ERROR MESSAGE

Our system requires that you upload files using the Illustrator CS6 version or earlier. If you are using a newer version of illustrator you can “save down” a version compatible with earlier systems by using the “Save as..” command from the file menu. Choose Adobe Illustrator as the file type and in the following menu choose “Illustrator CS6” from the version menu. This will create a version that is compatible with our system.

Files from versions of Illustrator earlier than CS2 are not supported.

INCORRECT FILE DIMENSIONS ERROR MESSAGE

Please check to make sure that you have used the correct templates for your project’s orientation. The templates linked in your file request email or the colors & files page will have the correct sizes and layers, but if you find that you are seeing an error for the template size you can also change the artboard size in illustrator to the correct dimensions.

The required dimensions will be listed next to each file upload.

DESIGN MAY NOT BE PRINTABLE ERROR MESSAGE

Some Illustrator effects may not print well. Please check your file for any transparency effects and use the object>expand appearance menu command to reduce the amount of effects used in your design.

INCORRECT FOIL LAYER ERROR MESSAGE

Our system requires all templates with foil artwork to have a single foil artwork object in the “foil artwork” layer in the templates. The artwork should be a foil texture image inside a compound clipping path. See below for an example of how this should look in your files.

To create a compound clipping path you can select multiple objects that will be foil stamped, select the “object” menu, choose the “compound path” sub-menu and then choose “Make”. That will create a compound path object. You can then use the compound path to create a clipping path. Select the compound path and the foil texture, select the “object” menu, choose the “clipping path” sub-menu and then choose “Make”.

MISSING CUSTOMER EDITABLE TEXT ERROR MESSAGE

We require that your file contains at least one text area for a customer to edit. Please check your templates and make sure that text areas that should be editable by a customer have not been converted to outlines and don’t use effects that may have caused the text to be converted to outlines so that the appearance could be preserved, (distortions, filters or other effects).

MISSING CUSTOMER EDITABLE PHOTO ERROR MESSAGE

We require that your file contains at least one stock photo that a customer can replace with their own photograph in the front of your card. Please make sure that you have at least one photograph embedded in the photo layer in your template.

MISSING GREETING ERROR MESSAGE

Our holiday products require artwork for alternate greetings for the “Holiday”, “Christmas”, "Religious" and “New Year” greetings. We are able to offer multiple greetings to a customer in the same template file by showing the layer for the selected greeting and hiding the others. To do this we need to have the artwork and/or text placed in specific layers per greeting.

- Please make sure that you have artwork or text for at least one greeting layer in your template and re-upload your files.

- Please do not change the layer names in the templates.

- If you do not want to offer a particular greeting option in your design please delete the greeting layers from the template prior to uploading.

See below for an example file setup for alternate greetings.

INCORRECT ENVELOPE TEMPLATE LAYER ERROR MESSAGE

Our system requires that envelope templates follow some specific set up rules so that we can print customer’s addresses reliably. Please make sure that you have one text area in each name and address layer and that any other text has been converted to outlines and moved to the background layer.

See below for an example of how to set up text boxes for your envelope templates.

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